5 Things You Should Never Say to a Client - Infographic

The 5 Things You Should Never Say to a Client – Infographic

Those of us who work in the agency world live and die by the client relationship. When it’s good, life is great. If it ever goes bad … oh boy.

One of the ways you can avoid these relationships turning sour is to avoid the five things you should never say to a client.

They are:

  1. Butchering the client’s company name
  2. Quote a price or turnaround range
  3. “I am sorry, but …”
  4. “What does your company do?”
  5. “We will put our A-team on your project.”

For more on why you shouldn’t say these things, check out the infographic:




21 year old designer, blogger and front-end developer. love to share creative design and inspiration.


  • Handy reminders apart from… “I am sorry, and here are (not ‘is’) the resolutions…”
    If copywriting is involved it’s important to get the grammar correct.

  • As I have been trying to teach my 11 year old daughter: “WORDS are IMPORTANT”! What words you use when talking to your peer or client, and what that person may hear can be interpreted many different ways. Great List!