In this Page You’ll find our Delivery and Refund Policy.
Since downgraf.com offers nontangible irrevocable goods, no refund will be issued once the order has been fulfilled and the download link has been sent. It is your responsibility to understand this when purchasing any item on our web site.
As soon as we receive your order, we will either prompt you to begin your download immediately, or we will send you an e-mail with instructions to complete your download. If you are prompted to begin your download immediately, please follow the instructions in the e-mail.
Once you complete the download, we will deliver to you the item(s) you purchased. If you receive an e-mail from us with instructions on how to complete your download, your receipt of the e-mail will constitute delivery by us to you.
You must contact us within 5 days of the date of your order if you are unable to download the item(s) you purchased from us or if you do not receive an e-mail from us with instructions to complete your download. We will consider the item(s) you purchased as received, downloaded, and delivered to you after 5 days from the date of your order.
Due to the electronic nature of our products, you do not have a right to cancel or to obtain a refund once a product has been downloaded by you. Any refunds are subject to our sole and absolute discretion. It is understood that any payments made by you to us will be final and cannot be refunded. You agree that under no circumstances will you initiate a chargeback via your payment provider.