The 5 Things You Should Never Say to a Client – Infographic

Those of us who work in the agency world live and die by the client relationship. When it’s good, life is great. If it ever goes bad … oh boy.

One of the ways you can avoid these relationships turning sour is to avoid the five things you should never say to a client.

They are:

  1. Butchering the client’s company name
  2. Quote a price or turnaround range
  3. “I am sorry, but …”
  4. “What does your company do?”
  5. “We will put our A-team on your project.”

For more on why you shouldn’t say these things, check out the infographic:

 

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Maan
Maan

21 year old designer, blogger and front-end developer. love to share creative design and inspiration.

There are 4 comments
  1. zaipamn

    These are the things to remember. Follow religiously.

  2. Geoff

    Handy reminders apart from… “I am sorry, and here are (not ‘is’) the resolutions…”
    If copywriting is involved it’s important to get the grammar correct.

  3. LOL great list! I will have to add this to our client service training.

    And it reminds me of this list I did… wonder if I should make it into an infographic!

  4. As I have been trying to teach my 11 year old daughter: “WORDS are IMPORTANT”! What words you use when talking to your peer or client, and what that person may hear can be interpreted many different ways. Great List!

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